Job Description
Are these tasks of interest to you? Your role involves:
As a fundamental part of the team, your primary focus is delivering superior guest experiences, handling food prep, upholding sanitation, and guaranteeing a pleasant atmosphere for every patron. You will collaborate with colleagues to provide rapid, high-quality service while strictly following safety and excellence benchmarks.
Work Tasks:
- Guest Engagement:
- Welcome patrons with a warm and inviting spirit, ensuring top-tier service during their entire stay.
- Capture guest requests with precision and speed, making sure specific needs or food allergies are recorded correctly.
- Address guest questions regarding the menu, costs, or current deals, offering suggestions when appropriate.
- Manage guest grievances or issues with maturity and speed, reaching out to management if the situation requires.
- Culinary Prep and Packaging:
- Create menu selections based on established formulas, serving measurements, and quality expectations.
- Observe strict food safety protocols and hygiene workflows to guarantee all items are fit for consumption.
- Construct and wrap guest meals with speed and care, focusing on the correctness and visual appeal of the order.
- Stay informed about all menu components, raw materials, and cooking techniques.
- Hygiene and Sterilization:
- Comply with all disinfecting and cleaning protocols to keep the workspace sanitary and professional.
- Scrub and disinfect surfaces used for prep, kitchen machinery, tools, and guest seating.
- Guarantee that ingredients are labeled and stowed correctly in accordance with safety regulations.
- Oversee and uphold the tidiness of the seating space, bathrooms, and other public-facing zones.
- Transaction Processing and Tendering:
- Operate the digital sales terminal to log guest purchases with exactness and efficiency.
- Process diverse payment types, including physical currency, bank cards, and digital wallet transfers.
- Compute and return the correct amount of currency to guests during transactions.
- Perform end-of-shift register audits and report any financial mismatches.
- Stick to established currency management protocols and financial security mandates.
- Group Dynamics and Support:
- Partner successfully with the group to facilitate seamless shop performance.
- Exchange information and assist colleagues and managers to complete orders and maintain workflow speed.
- Help coworkers with diverse duties, including meal assembly, scrubbing, and replenishing inventory.
- Promote a helpful and united workplace culture.
- Regulation and Security:
- Abide by all wellness and safety mandates, including personal cleanliness and workspace hygiene.
- Follow every corporate directive and protocol, including data privacy and food security measures.
- Keep current with and obey all regional health department rules.
Requirements and Competencies:
- Secondary education certificate or its equivalent.
- Prior background in hospitality or retail service is helpful but optional.
- Superior interpersonal skills with a sociable and accessible personality.
- High level of precision and focus regarding order entry, meal prep, and financial transactions.
- Capacity to thrive in a high-speed setting and manage busy periods effectively.
- Effective verbal skills and the capability to function well within a group.
- Fundamental arithmetic abilities, specifically for calculating financial change.
- Adaptability to work various rotations, covering nights, Saturdays, Sundays, and public holidays.
- Eagerness to acquire new skills and adhere to corporate guidelines.
- Physical stamina to remain standing for long durations and execute manual tasks like moving heavy items.
Job Data Table
| Category | Details |
| Company Name | Crepe Runner |
| Location | Colombo, Sri Lanka |
| Locality | Colombo |
| Country | Sri Lanka |
| City | Colombo |
| Region | Western Province |
| Job Type | Full-time |
| Salaries | Not Specified |
| Experience Level | Entry Level (Experience beneficial but not required) |
| Travel | Not Specified |
| Language | Not Specified |
| Benefits | Not Specified |
Skills & Competency Table
| Skill / Competency | Proficiency Level |
| Customer Service | High |
| Food Preparation | Intermediate |
| Cash Handling | Intermediate |
| Team Collaboration | High |
| Basic Mathematics | Basic |
| Health & Safety Compliance | High |
| Attention to Detail | High |
Job Summary
As a Crew Member at Crepe Runner in Colombo, you are the face of the brand, responsible for delivering excellent service and quality food. This full-time role involves order management, food assembly, and maintaining a pristine environment. It is an ideal position for energetic individuals who thrive in fast-paced settings.
FAQs
What are the primary duties of this role?
The role focuses on customer service, preparing food according to recipes, maintaining shop cleanliness, and handling cash transactions.
Is previous experience required?
No, while previous experience in food service or customer service is beneficial, it is not a mandatory requirement.
What education do I need?
Applicants should possess a high school diploma or an equivalent qualification.
Does this job require weekend work?
Yes, the role requires flexibility to work various shifts, which include evenings, weekends, and holidays.
What are the physical requirements?
You must be able to stand for long periods and perform physical tasks such as lifting and carrying items.
Expert Analysis
This entry-level position at Crepe Runner is a foundational role in the hospitality sector. It prioritizes soft skills like communication and teamwork alongside technical food safety. Success in this role requires a balance of speed and accuracy, serving as an excellent jumping-off point for those seeking a career in restaurant management.
Location & Logistics Guide
Colombo is the vibrant commercial capital of Sri Lanka, offering a mix of modern amenities and rich culture. Employees can expect a bustling urban environment with significant foot traffic. The workplace is centrally located, providing access to various public transport links.
City Wikipedia URL: https://en.wikipedia.org/wiki/Colombo
Career Path
Starting as a Crew Member allows individuals to master the basics of restaurant operations. Dedicated employees can progress to Shift Supervisor or Assistant Manager roles. Long-term opportunities include General Management or specialized corporate roles within the food and beverage industry, focusing on operations, training, or quality assurance.